Last Updated: January 2026

At Sia & Ora, we ensure every piece of jewellery is hand-checked for quality before it is packed. However, we understand that issues may arise during transit. Please read our policy carefully before making a purchase.

1. HYGIENE & NON-RETURNABLE ITEMS

To maintain the highest standards of hygiene and safety for all our Sakhis:

• Earrings & Nose Pins: These are Strictly Non-Returnable and Non-Exchangeable once the seal is broken or the package is opened. We cannot resell worn earrings due to hygiene reasons.

• Sale Items: Products bought during a “Clearance Sale” or using specific heavy discount coupons are final sale and cannot be returned.

2. ELIGIBILITY FOR RETURNS

We only accept returns/exchanges in the following cases:

• You received a Damaged/Defective product.

• You received a Wrong Product (different from what you ordered).

3. MANDATORY UNBOXING VIDEO

Important: To claim a return for a damaged or missing item, you MUST provide an unboxing video.

• The Rule: The video must start before you open the outer courier packet and must show the 360-degree view of the sealed packet.

• The Condition: The video must be uncut and unedited.

• Why? This is standard industry practice to prove that the damage happened during transit and not after delivery.

• Without this video, we will strictly not be able to entertain any complaints regarding damage or missing items.

4. REFUND POLICY (STORE CREDIT ONLY)

• No Cash Refunds: We do not provide cash refunds to bank accounts or UPI.

• Store Credit: If your return is approved, we will issue you a Store Credit Voucher (Gift Card) of the same value.

• Validity: This credit is valid for 1 year and can be used to buy anything else on our website.

5. PARTIAL COD & REFUSAL POLICY

If you have placed a “Partial COD” order (where you paid an advance token amount):

• Order Refusal: If you refuse to accept the delivery at your doorstep, or if the courier returns the parcel after 3 failed attempts due to an incorrect address/phone number:

• Forfeiture: The advance amount paid by you will be forfeited and will NOT be refunded. This covers our two-way shipping charges and packaging costs.

6. HOW TO INITIATE A RETURN

If you have received a damaged item and have the unboxing video ready:

1. Contact Us: Email us or WhatsApp us within 48 hours of delivery.

   • Email: [Enter Support Email]

   • WhatsApp: [Enter Business Number]

2. Submit Proof: Send us your Order ID and the Unboxing Video.

3. Approval: Our team will review the proof. If approved, we will arrange a reverse pickup (if available in your area) or ask you to self-ship the item back to us.

4. Credit Issue: Once we receive the item and check it, we will email you your Store Credit Voucher within 24-48 hours.

7. CONTACT US

• Email: [Enter Support Email]

• Operating Hours: Mon-Sat, 10 AM – 6 PM