Last Updated: January 2026

At Sia & Ora, we value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.

1. COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION

When you use our Website, we collect and store your personal information which is provided by you from time to time.

• What we collect: Name, Billing Address, Shipping Address, Phone Number, and Email Address.

• Why we collect it: This information is strictly necessary to process your orders, ship your jewelry, and provide you with customer support.

2. USE OF DEMOGRAPHIC & PROFILE DATA

We use your personal information to provide the services you request. To the extent we use your personal information to market to you (such as new collection launches or “Sakhi” discounts), we will provide you the ability to opt-out of such uses.

3. SHARING OF PERSONAL INFORMATION

We do not sell your personal information to third parties. However, we share necessary data with trusted third-party service providers to fulfill your order:

• Logistics Partners: We share your name, address, and phone number with our courier partners (e.g., Shiprocket, Delhivery) to deliver your package.

• Payment Gateways: We use Razorpay to process payments. We do not store your Credit/Debit card information or UPI PINs on our servers. Your payment data is encrypted and processed securely by the Payment Gateway provider in adherence to Payment Card Industry Data Security Standards (PCI-DSS).

4. COOKIES

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. We use cookies to:

• Keep track of your current shopping session (so your cart doesn’t empty if you reload the page).

• Enable you to enter your password less frequently during a session.

5. SECURITY PRECAUTIONS

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

6. LINKS TO OTHER SITES

Our Website may link to other websites that may collect personally identifiable information about you. Sia & Ora is not responsible for the privacy practices or the content of those linked websites.

7. YOUR CONSENT

By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy.

8. GRIEVANCE OFFICER / CONTACT

In accordance with Information Technology Act 2000 and rules made there under, if you have any questions regarding this privacy policy, you may contact us at:

• Brand Name: Sia & Ora

• Email: siaandora@gmail.com

• Operating Address: Mumbai, Maharashtra, India.